Bottleneck at My Aged Care slows access for new clients

August 20, 2015

Department beefs up staffing at contact centre over delays in screening and assessment, which has impacted RAS contractors, but says unnecessary referrals are adding to backlog.

 

The Department of Social Services says it is working to urgently address a number of issues that have emerged with the expanded My Aged Care gateway launched on 1 July, in what has marked a rocky start to the new system of national screening, assessment and referral of aged care clients.

 

Australian Ageing Agenda's Linda Belardi

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