Telephone Scam Warning For NDIS Eligibility and Signup Phone Calls

Editors Note: This scam was so easily foreseen but the NDIA has not issued any official statement or warned potential participants about the problem. Once scammers found out that the NDIA was doing signups via telephone, it was the perfect opportunity to deceive some disabled people. Personally I would feel uneasy about giving my Centrelink CRN details to an unknown person. The whole telephone process is really not suitable for so many potential NDIS people and now it has this further scam problem. Please be careful and if you are at all concerned then request a face to face meeting with the NDIS staff rather than do anything over the phone.

This email warning came courtesy of Blind Citizens Australia but applies equally to all areas of Australia and to all people with any disability not just blindness.

Hi everyone,

I have become aware that some Victorian’s with a disability have been receiving phone calls from people claiming to be from the National Disability Insurance Agency (NDIA) seeking personal information, including bank account details.

Please see the text below from the NDIA, outlining details of how they will be contacting clients and the information they will be seeking (which does not include bank account details). If you receive a call you are uncertain about, to contact the NDIA National Access Team on Phone: 1800 800 110

From the NDIA:

As part of preparations for the implementation of the NDIS throughout the North East Melbourne Area from 1 July 2016, the National Disability Insurance Agency (NDIA) is making contact via phone calls with prospective participants who are either currently on the Disability Support Register or in an existing DHHS programme such as Shared Supported Accommodation.

The contact from the NDIA is to ascertain a participant’s eligibility for the NDIS and seek their consent to enter the NDIS. The NDIA are also gathering some key information such as the person’s home address and their CRN number from Centrelink. At no stage however will be the NDIA be seeking people’s bank account details. Following this initial contact, the NDIA will be in touch again to start the development of the participant’s first plan to enter the NDIS.

The contact by the NDIA has followed the earlier distribution of a letter from the Victorian Department of Health and Human Services to prospective participants outlining the transition into the NDIS.

There has been some concerns raised by families of participants that the phone calls may not be from the NDIA but from other organisations seeking personal information for other reasons.

People should be aware that these calls from the NDIA will continue for the next few weeks and if they have any concerns or queries they can raise them with the NDIA by calling: NDIS National Access Team directly on 1800 800 110.



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