Inerva is a good product for the right-sized business. It offers significant advantages in integration and automation. The support team was excellent and I appreciate the system’s flexibility.

Craig Bardrick
Chief Executive Officer, BASScare

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The Challenge

Before implementing Inerva, BASScare faced significant limitations with their legacy ERP system:

• Manual Processes: Rostering and payroll required time-consuming manual entries, increasing administrative burden and risk of errors.  
• Limited Integration: Interfacing with external systems was cumbersome, leading to inefficiencies and data silos.
• Poor Reporting Capabilities: Reports were difficult to generate and interpret, lacking user-friendly formats and dashboards.
• Support Constraints: Aging technology and limited technical support hindered responsiveness.

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The Solution

Craig and his team chose Inerva for its modern technology, SQL database structure, and potential to streamline operations and improve data accessibility.

• Improved Efficiency with Automation: Automating payroll and rostering processes reduced double entry and manual errors. Inerva demonstrated significant potential for efficiency gains.
• Enhanced System Integration: Inerva’s ability to integrate with complementary systems streamlined accounts payable processes. Craig highlighted the automatic invoice approvals and scanning capabilities that saved substantial time.
• Operational Scalability: Transitioning to a hosted model mitigated infrastructure limitations. Craig emphasised the value of centralised hosting for easier upgrades and maintenance, aligning with BASScare’s broader digital transformation.

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The Results

Craig and his team had a positive user experience:

• Responsive Support: Craig praised team members on the helpdesk for their proactive support and expertise.
• Customisation and Flexibility: Inerva’s SQL-based reporting facilitated data extraction, aiding in occupancy and labor cost analysis—critical metrics for aged care management

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