"We used to manage intake at each site and we now have a centralised process"

Jim Scantsonihas
Executive General Manager of Residential Services, Fronditha Care

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The Challenge

Before Resident Select Fronditha experienced the following chellenges:

• Manual Errors: Paper-based agreements often contained errors, resulting in lost funding due to incorrect or incomplete submissions.
• Delays in Admissions: Representatives frequently struggled to sign and return physical documents, slowing down the admission process.
• Inefficient Staffing Model: Managed intake at each site, leading to duplicated efforts and inconsistent processes.
• Compliance Risks: Missing or incomplete documentation created legal and financial vulnerabilities, particularly in cases of disputes over payments.
• Limited Reporting Visibility: Tracking referrals, expressions of interest, and occupancy trends was difficult without a centralised system.

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The Solution

• Automated Compliance & Reduced Errors: The system ensures all required fields are completed before progressing, eliminating missing information and reducing compliance risks.
• Faster Admissions with Electronic Signatures: Families can now sign agreements digitally, reducing wait times and improving the resident experience.
• Centralised & Consistent Process: A single intake manager now oversees admissions across all facilities, replacing the need for multiple admissions officers.
• Improved Reporting & Decision-Making: The dashboard provides real-time data on occupancy, referrals, and financial performance, improving transparency and governance reporting.
• Cost & Time Savings: The move to digital processes has reduced paperwork, storage costs, and administrative overhead.

"Since moving to Resident Select, we’ve eliminated the risk of lost funding due to incorrect or incomplete submissions."

Jim Scantsonihas
Executive General Manager of Residential Services, Fronditha Care

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The Results

• Reduced Staffing Costs: Transitioning from five admissions officers to a single intake manager has significantly reduced administrative overhead.
• Eliminated Lost Revenue: Resident Select prevents errors that previously led to funding losses.
• Faster Document Turnaround: DocuSign integration enables families to complete and return agreements without delays, improving occupancy rates.
• Stronger Compliance & Governance: Tracking all admissions, agreements, and occupancy trends in one place has enhanced Fronditha’s ability to report to its board and regulatory bodies.

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