Outlook Christian Living Soars to 98.6% Occupancy with Resident Select


Background
Outlook Christian Living is a 96-bed aged care home with several retirement villages. Under the leadership of CEO Jacques de la Porte, the facility prioritises exceptional care, a strong community atmosphere, and data-driven decision-making to ensure sustained occupancy and financial stability.
"Resident Select is essential for managing and staying connected with potential residents in the early stages of their research. It helps keep our brand top of mind."
Jacques de la Porte
Chief Executive Officer, Outlook Christian Living
The Challenge
When Jacques joined the organisation he found:
- 70% Occupancy & Disorganised Admissions.
- No central system for tracking leads or follow-ups.
- Enquiries were missed. Lack of a clear pipeline to nurture potential residents.
- Needed a Solution. Required visibility, automation, and accountability to maintain high occupancy
The Solution
- A structured admissions process for tracking and following up on enquiries.
- Real-time reporting on referrals, conversions, and financial forecasts.
- Automated quoting and contracts to reduce errors and admin.
- Enquiry tracking with follow-up reminders to keep families engaged.
- Data-driven tools to optimise marketing and admissions.
“If you’re running an aged care facility without Resident Select, you’re doing it the hard way.”
Jacques de la Porte
Chief Executive Officer, Outlook Christian Living
The Results
- Occupancy surged from 70% to 98.6% over the first 12 months, then maintained at this level.
- A structured admissions pipeline ensured beds were filled quickly, even after high-turnover periods.
- Accurate quoting and contract generation significantly reduced disputes— matching Centrelink assessments precisely.
- Access to referral and enquiry data enabled Jacques to refine his marketing and engagement strategies for sustained occupancy growth.
- Automated reporting provided valuable insights, helping leadership make faster, more informed business decisions.