Riverview's ‘Game-Changing’ Inerva Experience; Transforming efficiency and compliance.
Background
Riverview Lutheran Rest Home Inc, a regional facility located three hours northeast of Adelaide, operates as a residential aged care facility with 60 beds, along with 25 independent living units in a retirement village on-site. Under the leadership of CEO Nicolle Jachmann, the facility sought an integrated finance, payroll, and rostering system that was efficient, user-friendly, and capable of meeting compliance requirements.
I used to be here until midnight doing QFR care minute reporting. Now, extracting care minutes worked takes five minutes, and I can focus on other important tasks.
Nicolle Jachman
Chief Executive Officer, Riverview Lutheran Rest Home
The Challenge
Before implementing Inerva, Riverview relied on an older system that, while functional, was cumbersome when it came to data extraction and reporting. Critical tasks, such as preparing Quarterly Financial Reports (QFR) and tracking care minutes, required extensive manual effort, often keeping Nicolle working late into the night. The lack of real-time oversight also meant compliance with care minute requirements was a challenge, increasing the risk of missing targets and affecting facility ratings.
The Solution
Riverview adopted Inerva for the following reasons:
- Integrated accounting, rostering, and payroll capabilities.
- Real-time visibility into financials and care minutes.
- Allowed for proactive adjustments to staffing levels.
- Automated reporting function streamlined data extraction and compliance reporting.
- Simplified payroll and financial processing.
- Reduced inefficiencies and ensured accurate, up-to-date financials.
I actively recommend Inerva to other providers—it has saved us time, improved accuracy, and made compliance effortless. Its a game changer.
Nicolle Jachman
Chief Executive Officer, Riverview Lutheran Rest Home
The Results
- Care minute reporting time cut from 6–7 hours to just minutes
- Instant, accurate QFR data for reports with a few clicks
- Daily tracking ensures care minute compliance and avoids staffing issues
- Payroll and finance tasks streamlined through automation
- Staff can focus on higher-value work, not admin
- Reports completed within standard hours—no more late nights